CANCELLATIONS OR NO-SHOWS
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.
OUR CANCELLATION POLICY
We understand that sometimes you may have to cancel an appointment. Please give us at least 24 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged.
We will take your payment details using card capture via Stripe at the time of booking an appointment with us.
It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.
If you need to cancel, please give us a call, text 07817 618954 or use our online booking system. Please don’t email or put a message on social media.
Before we take your payment details to cover a cancellation charge, we will confirm:
• The service or treatment you have booked.
• The salon’s location and contact details.
• The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
• The time and date of the appointment.
KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.